Shipping and Delivery
ORDER PROCESSING:
All orders will be scheduled for shipment in 1-3 business days, excluding holidays. Orders placed after 11AM PST on Fridays may not be processed for shipping until the following Monday morning. In peak periods, please allow for up to 5 business days for dispatch.
Once your order has been processed for shipment, you will receive an automated shipping notification with tracking.
DELIVERY TIMES
All orders are shipped from US, Australia, Shanghai, or Singapore depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster.
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
| Country | Delivery Time (Business Days) |
| United States & United Kingdom | 5 - 12 |
| Canada & Australia | 7 - 13 |
| Asia | 10 - 15 |
| Rest of the world | 10 - 25 |
*Once a tracking number has been provided, we encourage you to please monitor the delivery of your purchase. If any issues come up regarding the shipment of your order, please contact us at hello@universelight.co.
All orders can be tracked by entering the tracking code included in the shipment confirmation email on this website:
https://universelight.aftership.com
Please note that orders might get delayed for the following reasons:
All orders can be tracked by entering the tracking code included in the shipment confirmation email on this website:
https://universelight.aftership.com
Please note that orders might get delayed for the following reasons:
- Shipping Address issue: It is the responsibility of the buyer to make sure that the shipping address entered is correct.
- A product is currently out of stock.
- Peak Season months
- COVID-19 & weather condition
- Customs processing, and
- Post office processing.
*Note to all customers regarding COVID-19
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols, and exhaustive ongoing sanitation. Important medical supplies such as masks and medical equipment are being prioritized for shipment during this period. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols, and exhaustive ongoing sanitation. Important medical supplies such as masks and medical equipment are being prioritized for shipment during this period. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.
We continue to prioritize the safety of both our customers and colleague. Please be assured that we will monitor all orders until it reaches you smoothly. Thank you for your understanding during this difficult time.
CUSTOMS AND IMPORT FEES:
Any tax or customs fees will be shouldered by our customers once the product reaches the country. For more information on customs and duties charges in your country, please reach out to your local customs office.
INCORRECT SHIPPING ADDRESS
We are not responsible for items not received due to incorrect or incomplete shipping address provided. If your package gets lost in transit, we will do everything we can to assist you. However, we are not responsible for packages once proof of delivery is generated.
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
As most of our products are oversized and small shipments are usually prioritized, we might ship out items in separate shipments. This might results in certain package arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
11923 NE Sumner St, Portland OR 97250, USA
173 Barkly St, Melbourne 3182 VIC, Australia 
